We are offering bulk-billed phone/video consultations for ALL patients, by appointment.
Many issues can be sorted over the phone without requiring a face-to-face consultation. We can also arrange for prescriptions to be sent to your pharmacy, and for referrals and pathology/radiology requests to be forwarded to providers.
All telehealth consultations are bulk-billed.
What are the advantages of video/telephone consultations?
Help reduce the risk of community transmission of COVID-19
Provide protection for patients and health care providers
How do I book a telehealth consultation?
You will be offered a telehealth consult at the time of booking. Let us know if you’d prefer a phone or video consult.
Where can the consultation be provided?
You can participate in a video/telephone consultation from anywhere, including your home. Please ensure that you are in a quiet place to minimise disturbance during the consultation.
You may choose to have the consultation whilst sitting in the carpark of Diamond Valley Clinic. This may be useful in the instance that the GP would like to examine you either in your car on in the clinic if deemed safe and appropriate by the GP.
What happens at the telehealth consultation?
If you booked a telephone consultation with our reception staff, the GP will ring you on your mobile phone as close as possible to your appointment time. Please ensure you are available to take the call.
If you booked a video consultation with our reception staff, when the doctor is ready, you will receive a text message with a link. Please ensure that your mobile data is switched on or that you have access to wifi and then click on the link on the text message to begin the video consultation.
At the start of a video / telephone consultation, the GP will introduce him/herself and ask some identifying questions such as your name, address, and date of birth to make sure the right patient is present and the correct health record has been opened by the GP. The GP will speak with you and ask you questions in the same way as they would at a face-to-face consultation.
Can I still have a face-to-face appointment?
Yes! Some issues can’t be solved over the phone. In this case, your doctor will arrange for you to have a face-to-face appointment.