CORONAVIRUS (COVID-19)

Here at Diamond Valley Clinic, we’re open as usual but we’ve been busy working out ways to protect patients and staff from COVID-19, which has been declared a pandemic by the World Health Organization.

What is our practice doing differently due to coronavirus?

  • If you need to see a doctor, we will ask you a series of questions to determine where you need to be seen (in the clinic or in our designated respiratory assessment area).

  • We have re-opened our waiting room to a limit of 8 people. You can still wait outside if you wish. Your doctor will come and collect you when it is time for your appointment.

  • We are offering consultations over the phone.

  • We request that all payments be made by card.

  • We’re cleaning and disinfecting even more than usual.

If you have symptoms such as a fever, cough, sore throat or breathlessness:

  • Let us know when you book your appointment.

  • Currently all patients with any symptom will need a COVID-19 test, we can help you organise this so one of our doctors will speak to you.

  • We will likely still be able to see you for an examination but please be patient and let us talk to you on the phone first. This allows us to prepare and reduce the risk to staff and other patients.

Can have have a consultation over the phone?

We are provideing telehealth consultation for all regular patients. Many issues can be sorted over the phone without requiring a face-to-face consultation. We can also arrange for prescriptions to be sent to your pharmacy, and for referrals and pathology/radiology requests to be forwarded to providers if required. There may be some issues though that still require a face-to-face consultation and this will be organised in the safest way possible.

How do I book a phone consultation?

Telephone consultations are by appointment only. Let us know at the time of booking that you’d like a phone consult.

Your GP will ring you as close as possible to your appointment time. Please ensure you are available to take the call. Also please note that the call may come from a ‘blocked’ number as your GP may be calling from their personal mobile. They may also be trying to reach you after hours regarding results.

Please note that some consultations cannot be conducted via phone and will still require a face-to-face appointment.